Common Queries

FAQ: FAQ

What are the payment conditions for custom work and batch work?

The payment conditions for custom work and batch work are the same. The material once decided on needs to be paid for in full before the items are begun. After this then a 50% deposit is required for the design and machine time, once the job is completed then the remaining amount is paid before delivery can occur.

What is your return policy?

There is a 14 day return policy for failure of the unit.

Can we discuss price?

If the item you want is custom then prices will be discussed with you. Depending on size and materials finish and level of detail.

What Timbers do you use?

Well, the timbers I use will depend on what you like and availability as well. I can use new lumber or reclaimed lumber. Hardwood or soft and MDF for signs, if you wish.

How long will my order take?

If the item is in stock and you are buying as-is then the time is 5-10 business days if you are in Australia. If the item is custom then obviously it'll be longer. Design and construction time will be 3 weeks and then the standard postage time applies on top.

What information do I need to give you for a custom piece?

We need general information like size and if it's an indoor or outdoor piece. When you'd like it to be completed by. What finish if any is required. Also, some pictures of what you like the look of would be great!

If my item is custom and I want to sell it, do I need to supply the file?

In this case, the answer is Yes. If you'd like me to do batches of an item then an stl file is needed to enable me to cut it at the speed you need to obtain the item.

How do I pay?

Paypal or direct deposit and I can message those once we agree on everything.